We found a match
Your institution may have access to this item. Find your institution then sign in to continue.
- Title
Development of a Real-time Customer Service System.
- Authors
Awoyelu, I. O.
- Abstract
Good customer service is essential for business to grow. One of the major challenges facing most companies has been how to keep their customers satisfied and properly serviced. The existing customer service systems have limitations such as poor customer service and relations. Hence, a real-time customer service system is proposed. The system was developed by using incremental model development process. The front end was designed using Macromedia DreamWeaver 8.0, Macromedia Flash and Java server page. The business logic and the work flow was developed using Java Servlet and Apache Tomcat Server. MySql 5.0 was used as the back end.
- Subjects
CUSTOMER services software; REAL-time control; COMPUTER technical support software; ELECTRONIC commerce; CUSTOMER relationship management software; QUESTIONS &; answers; BUSINESS communication
- Publication
International Journal of Computing & ICT Research, 2012, Vol 6, Issue 1, p44
- ISSN
1818-1139
- Publication type
Article