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- Title
It may be urgent, but is it important? A look at how employees evaluate their emails.
- Authors
Lanctot, Andre; Duxbury, Linda
- Abstract
This paper presents the results of a study designed to identify the cues employees use to identify an email as important and/or urgent. Taking an emic perspective, a qualitative research methodology is used to analyze interview responses from knowledge workers. Our findings support the notion that employees use strategies similar to those encapsulated in Mitchell et al.'s (1997) operationalization of stakeholder salience when evaluating an email's importance and/or urgency. Results from this study can be used to design email policies to support knowledge worker performance.
- Subjects
STAKEHOLDER analysis; KNOWLEDGE workers; RESEARCH methodology; PERSPECTIVE taking; QUALITATIVE research
- Publication
Canadian Journal of Administrative Sciences (John Wiley & Sons, Inc.), 2023, Vol 40, Issue 1, p18
- ISSN
0825-0383
- Publication type
Article
- DOI
10.1002/cjas.1672