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- Title
Making the financial case for corrective action to management.
- Authors
Robitaille, Denise
- Abstract
Even the best-designed corrective action plans should not budge off the drawing board without a green light from upper management. Therefore, those charged with boosting organizational performance must do more than pinpoint areas needing improvement and devise a plan to address shortcomings. They need to learn to assess their proposals through the eyes of those who are responsible for strategic planning and authorizing the expenditure of resources. Only by addressing the legitimate concerns that contribute to management's resistance to change initiatives and crafting fact-based arguments that illustrate the financial benefits to be realized from a well-deployed corrective action program can its proponents obtain the support needed to turn their vision for organizational excellence into reality. © 2011 Wiley Periodicals, Inc.
- Subjects
PERFORMANCE standards; ISO 9001 Standard; EMPLOYEE participation in strategic planning; EXECUTIVE ability (Management); FAILURE analysis; TOTAL quality management in human services; ORGANIZATIONAL change
- Publication
Global Business & Organizational Excellence, 2011, Vol 31, Issue 1, p20
- ISSN
1932-2054
- Publication type
Article
- DOI
10.1002/joe.21401