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- Title
Patients' Satisfaction Regarding Oral Healthcare Services in the North-East Region of Romania: A Preliminary Questionnaire Survey.
- Authors
Tibeica, Silviu Catalin; Virvescu, Dragoș Ioan; Lupu, Iulian Costin; Budala, Dana Gabriela; Luchian, Ionut; Tibeica, Andreea; Surlari, Zinovia; Carausu, Elena Mihaela
- Abstract
This research addresses a gap in the literature by conducting a comprehensive analysis of patients' level of satisfaction with dental care. Methods: By combining quantitative and qualitative survey methods with a PSQ, this study aims to augment ongoing initiatives to enhance dental patients' experiences by painting a more comprehensive depiction of patients' level of satisfaction. Results: When asked about their overall level of satisfaction 77.1% of the patients said that they received excellent services from office personnel and 72.2% said they trust their doctors. Conclusions: Assessing patient satisfaction in the realm of dental service quality is crucial for enhancing service quality and accuracy, which would benefit both patients and dentists and, ultimately, improve public health.
- Subjects
ROMANIA; DENTAL care; MEDICAL quality control; MEDICAL care; QUESTIONNAIRES; DESCRIPTIVE statistics; EXPERIENCE; RESEARCH methodology; PATIENT satisfaction; HEALTH facilities; DATA analysis software; ORAL health; PATIENTS' attitudes
- Publication
Healthcare (2227-9032), 2024, Vol 12, Issue 12, p1195
- ISSN
2227-9032
- Publication type
Article
- DOI
10.3390/healthcare12121195