We found a match
Your institution may have access to this item. Find your institution then sign in to continue.
- Title
The Impact of Quality Management Implementation within the Romanian Local Public Institutions.
- Authors
Androniceanu, Armenia
- Abstract
This paper addresses a very important issue for public sector organizations, the quality management services produced and delivered by them. The first part of the paper presents quality management in a broader framework and main approaches known in the literature in the context of changes taking place in the field. The second part of the paper contains the results of an empirical research done in the Romanian local public administration organizations. The main objective of this research was to know how the quality management system and quality standards are implemented. Also sought to find out the human resources perception concerning the impact of the implemented quality management in institutions where they work. The paper ends with conclusions and recommendations to support significant structural reforms in public services that Romanian government needs to integrate the standards of cost and quality of services in order to rich the public interest of the European citizen.
- Subjects
ROMANIA; TOTAL quality management; PUBLIC institutions; PUBLIC administration; PUBLIC interest; QUALITY of service; EMPIRICAL research
- Publication
Quality - Access to Success, 2012, Vol 13, Issue 127, p96
- ISSN
1582-2559
- Publication type
Article