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- Title
Importance of personality and career stress for flight attendants' career satisfaction.
- Authors
Peter Yang; Chih-Chien Yang
- Abstract
We examined flight attendants' career satisfaction and addressed how career stress affects the relationship between personality and career satisfaction. After conducting a focus group interview with 6 flight attendants and 3 senior flight attendants and a pilot study with 122 employees of a large airline corporation in Taiwan to develop the Career Stress Scale, we examined the validity of a model that underlies the dispositional effects of extraversion and neuroticism on flight attendants' career stress and satisfaction (N = 152). The results demonstrated that extraversion had a significant and positive effect on career satisfaction, and that career stress played a mediating role in linking neuroticism and career satisfaction. We confirmed that considerable emphasis must be continually placed on the process of recruiting and selecting appropriate candidates whose extraversion has reached a high level. Also, the Career Stress Scale can be used in workplace counseling and employee assistance programs to achieve stress management and employee empowerment.
- Subjects
TAIWAN; JOB satisfaction; FLIGHT attendants; EMPLOYEE assistance programs; STRESS management; JOB stress; EMPLOYEE empowerment; PERSONNEL management
- Publication
Social Behavior & Personality: an international journal, 2019, Vol 47, Issue 1, p1
- ISSN
0301-2212
- Publication type
Article
- DOI
10.2224/sbp.7480