Back to matchesWe found a matchYour institution may have access to this item. Find your institution then sign in to continue.TitleImprove the Customer Relationship.AuthorsCasey, TerranceAbstractRecommends ways for water utilities to manage customer relations effectively. Automation of billing and customer care processes; Advantages of interactive and automated event-based notification services; Importance of online customer care services.SubjectsCUSTOMER relations; WATER utilities; AUTOMATION; CUSTOMER services; WATER supplyPublicationJournal: American Water Works Association, 2004, Vol 96, Issue 8, p34ISSN0003-150XPublication typeArticleDOI10.1002/j.1551-8833.2004.tb10665.x