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- Title
Bureaucratie de guichet et hybridité au ministère des Affaires municipales et de l'Habitation.
- Authors
Goupil, Sylvie; Gagnon, Stéphanie
- Abstract
Little research has been done about the street‐level bureaucracy phenomenon from the standpoint of the consequences of professionals' activity on the organization. How can street‐level bureaucracy help to influence a department's structure? Can we draw a parallel between street‐level bureaucracy and hybridity? This study focuses on these phenomena within Quebec's Department of Municipal Affairs and Housing. The authors observe that a set of factors is contributing to ensure a certain weight to this street‐level bureaucracy, mainly comprised of professional staff, which induces phenomena of structural and institutional hybridity.
- Subjects
BUREAUCRACY; INTERORGANIZATIONAL relations; PUBLIC administration; MUNICIPAL government; LOCAL government
- Publication
Canadian Public Administration, 2022, Vol 65, Issue 4, p667
- ISSN
0008-4840
- Publication type
Article
- DOI
10.1111/capa.12500