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- Title
Reflections on a Team Approach to an Ombuds Office.
- Authors
JAGNEAUX, MELANIE; BONNIVIER, BONNIE; STILES, JOSIE; MAYER, MICHAEL
- Abstract
This paper presents reflections on a team approach to an organizational ombuds office for an international corporation headquartered in the US. The authors briefly review the establishment of the office, present descriptions of each role on the team, and reflect on experiences and lessons learned. The authors submit that their team approach to ombuds work has empowered the team to fulfill its purpose in rounding out the company's integrated conflict management system; has enhanced the quality of ombuds services to individuals; has enabled effective reporting and recommendations for systemic improvements; and has enriched each member of the team. The authors hope that this paper encourages additional dialogue about the team approach to an ombuds office.
- Subjects
INTERNATIONAL business enterprises; OMBUDSPERSONS; ORGANIZATION management; BAKER Hughes Inc.; JOB involvement
- Publication
Journal of the International Ombudsman Association, 2017, p1
- ISSN
2153-2362
- Publication type
Article