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- Title
The Reference Interview.
- Authors
Kluegel, Kathleen; Ross, Catherine Sheldrick
- Abstract
Deals with the role of the reference interview in the more traditional reference encounter and in the virtual realms of Web-based reference services in the context of the Ross and Ronan pieces. Explains why reference interview needs to be used in every reference transaction. Reasons why reference interview is needed only sometimes or only under certain circumstances and not for directional queries or for ready reference questions; Findings in a library visit developed in early 1990s; Common problems encountered by the users when asking questions to the staff members.
- Subjects
REFERENCE sources; ELECTRONIC reference services (Libraries); ELECTRONIC reference sources; REFERENCE interviews (Library science); LIBRARIES; LIBRARIANS
- Publication
Reference & User Services Quarterly, 2003, Vol 43, Issue 1, p37
- ISSN
1094-9054
- Publication type
Article