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- Title
Verbal Abuse of Pédiatrie Nurses by Patients and Families.
- Authors
Truman, Ann; Goldman, Myra; Lehna, Carlee; Berger, Jill; Topp, Robert
- Abstract
Objective The purpose of this study was to determine the extent to which nurses practicing in a pediatric hospital encounter verbal abuse by patients and families and their reactions to this abuse. Background Verbal abuse, the most common type of workplace violence against nurses results in declining morale and job satisfaction, and can negatively impact nurse turnover and quality of patient care. Methods The study employed a concurrent triangulation strategy using mixed methods. The 162 nurses who volunteered completed a 3-part questionnaire, and a subgroup participated in one of three focus groups. Results Eighty-two percent of subjects reported verbal abuse an average of 4 times per month. The majority of these continued to think about the incident for a few hours (25%), a few days (36%), or a week or more (12%). Nearly half reported feeling angry or powerless and 14% said they thought of leaving their position. Conclusions The findings of this study described the nature and scope of the problem, and prompted Improvement in processes and education to support nurses.
- Subjects
CONTENT analysis; FOCUS groups; INVECTIVE; RESEARCH methodology; NURSES' attitudes; NURSING practice; PEDIATRIC nursing; QUESTIONNAIRES; SCALES (Weighing instruments); SOUND recordings; THEMATIC analysis; PATIENTS' attitudes; FAMILY attitudes; DESCRIPTIVE statistics
- Publication
Kentucky Nurse, 2013, Vol 61, Issue 1, p6
- ISSN
0742-8367
- Publication type
Article