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- Title
Avaliação de indicadores de estrutura e processo de um serviço de Atenção Farmacêutica na Farmácia Popular do Brasil: um estudo piloto.
- Authors
Aguiar, Patricia Melo; Balisa-Rocha, Blicie Jennifer; Lyra Júnior, Divaldo Pereira
- Abstract
The aim of the present study was to evaluate indicators of the structure and process used in the implantation of a pharmaceutical care service of the drugstore chain People's Pharmacy of Brazil. A descriptive, evaluative study was conducted in November 2009 at a branch of the People's Pharmacy of Brazil in the city of Aracaju (state of Sergipe). Structure and process indicators were evaluated by applying the modified version of the Behavioral Pharmaceutical Care Scale, which is composed of 34 items divided among 14 subscales, the score of which ranges from 16 to 175 points. Evaluations were performed by two pharmacist researchers (self-reports) and two pharmacist auditors (direct observations). The overall mean score attributed by the evaluators was 144.25 ± 6.75 (range: 138 to 153). All subscales related to the structure of the service and most of the subscales related to the process achieved high scores (≥ 80%). The main laws regarded referrals and consultations with other health professionals (56.3%), especially referrals to other pharmacists (1.00 ± 0.00; 0.0%) and sending letters to doctors (1.50 ± 0.58; 12.5%). The findings of this pilot study demonstrate satisfactory structure and process, indicating the potential of the pharmaceutical care service to contribute to the development of a model for the deployment of this service to other branches of the People's Pharmacy of Brazil. However, further studies are needed.
- Subjects
BRAZIL; DRUGSTORES; PEOPLE'S Pharmacy Inc.; PHARMACISTS; AUDITORS; PHARMACEUTICAL industry
- Publication
Revista de Ciências Farmacêuticas Básica e Aplicada, 2013, Vol 34, Issue 3, p401
- ISSN
1808-4532
- Publication type
Article