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- Title
Client Satisfaction and Outcome Comparisons of Online and Face-to-Face Counselling Method.
- Authors
Murphy, Lawrence; Parnass, Paul; Mitchell, Daniel L.; Hallett, Rebecca; Cayley, Paula; Seagram, Samantha
- Abstract
This article compares Global Assessment of Function (GAF) and Client Satisfaction Survey scores for clients receiving either face-to-face or online counselling. Clients were assessed by phone and then assigned to one of the two modalities. Analyses of variance were conducted with α = 0.05, to examine differences between counselling modalities. No significant differences were found for degree of change in GAF between assessment and closing between the two modalities. Some differences were found in Client Satisfaction Scores. Implications for screening and social work practice are discussed.
- Subjects
CLIENT satisfaction; COUNSELING; INTERNET counseling; SOCIAL services; RATING of social workers; TELEPHONE surveys; COMPUTER network resources
- Publication
British Journal of Social Work, 2009, Vol 39, Issue 4, p627
- ISSN
0045-3102
- Publication type
Article
- DOI
10.1093/bjsw/bcp041