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- Title
Super intelligent financial services.
- Authors
Fourie, Leila; Bennett, Thomas Kenneth
- Abstract
Banking and payment services have become fertile ground for the implementation of artificial intelligence (AI) solutions to commercial problems. Financial services providers are already utilising AI to reduce costs, handle compliance pressures, and improve their relationships with customers. Nevertheless, given the extent to which AI could change financial services' operations, it is essential that organisations consider the implementation of AI technology from a holistic perspective. This paper provides a contextual overview of the rise of AI and aims to frame AI as not simply a cost-saving automation tool, but as a fundamental shift with many potential considerations, for which the organisation must take account.
- Subjects
FINANCIAL services industry; ARTIFICIAL intelligence; AUTOMATION
- Publication
Journal of Payments Strategy & Systems, 2019, Vol 13, Issue 2, p151
- ISSN
1750-1806
- Publication type
Article
- DOI
10.69554/ityx9650