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- Title
What do You Know about Yours? Patients' Stories in Critical Care.
- Authors
Borce, Ken; Thorkelsson, Rhonda
- Abstract
Purpose/goals: Taking time to get to know your patients beyond their diagnoses is part and parcel of being a committed critical care nurse. Knowing more about the personhood of the patient will not only augment the provider-patient relationship, but also improve the delivery of care and patient engagement. When patients and their family members trust the healthcare provider, they become more engaged in participating in their own care. Session description: Taking time to get to know your patients beyond their diagnoses is part and parcel of being a committed, competent, and compassionate critical care nurse. In 2016, a quality improvement project, called “My Story”, was implemented in the ICU, which aimed to collect patient information that is not traditionally collected during hospital admission. This is done by asking patients and family members, alongside the healthcare provider, to fill out the My Story board. A survey was conducted to evaluate the effectiveness of the project and an overwhelming majority of patients and family members indicated that because of the My Story board they are more than just a bed number. They felt that their critical care experience is more endurable because of the support of healthcare providers who know them beyond their illness. Knowing more about the personhood of the patient will not only augment the provider-patient relationship, but also improve the delivery of care. When patients (and their family members) trust you—the healthcare provider—they become more engaged in participating in their own care. The challenge to you is this: what do you know about your patient/s that will improve the delivery of your professional services in critical care? Learning outcomes: 1. To emphasize the importance of knowing critical care patients beyond their illness and complexities. 2. To provide a method on how to gather non-traditional information such as hobbies, interests, and things the patients would like you to know, as the healthcare provider. 3. To demonstrate that engaging patients, family members, hospital staff, and healthcare providers is achievable to provide the best critical care experience to all involved.
- Subjects
CRITICALLY ill; INTENSIVE care units; PATIENT-professional relations; PATIENTS; POSTERS; QUALITY assurance; EVALUATION of human services programs
- Publication
Canadian Journal of Critical Care Nursing, 2017, Vol 28, Issue 2, p62
- ISSN
2368-8653
- Publication type
Article