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- Title
Readers panel. How to deal with criticism.
- Authors
Drake, Linda; Charalambous, Liz; Chamanga, Edwin; Byrne, Grant
- Abstract
The article outlines the views by a panel of readers including Linda Drake, Liz Charalambous and Edwin Chamanga on whether the complaints system at the National Health Service (NHS) in Great Britian should be reformed. Drake emphasizes the need to support patients in raising concerns with the NHS. Charalambous stresses the need to overhaul the system so complaints are seen as an opportunity to improve care. Chamanga says that a reformed system would create a level of honesty within the NHS.
- Subjects
UNITED Kingdom; GREAT Britain. National Health Service; COMMUNICATION; HEALTH attitudes; HEALTH care reform; PATIENT satisfaction; PATIENTS' attitudes
- Publication
Nursing Standard, 2015, Vol 30, Issue 4, p28
- ISSN
0029-6570
- Publication type
Article
- DOI
10.7748/ns.30.4.28.s28