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- Title
CRISIS DECISION-MAKING: UNDERSTANDING THE DECISION-MAKING PROCESS DURING EMERGENCIES.
- Authors
Goldberg, Kenneth I.
- Abstract
Organizations going through emergencies have to work with a variety of stakeholders, or system of stakeholders, as they prepare for, recover from and return to normalcy. As in any organization, decisions made by one stakeholder can have consequences on other stakeholders. The challenge facing emergency and business continuity managers is developing procedures that allow system stakeholders to better understand the decisions being made and thereby mitigate the impact of unintended consequences. This paper reviews the related literature on three theories that can be applied to organizational decision-making and how they can assist leaders better understand the decisions organizations make during emergencies. The paper concludes with a model that can be generalized to any organization or system for minimizing unintended consequences and improving the transparency of decision-making during emergency situations.
- Subjects
DECISION making; ORGANIZATIONAL behavior; EMERGENCY management; STAKEHOLDERS; ORGANIZATIONAL transparency
- Publication
Journal of Business & Behavioral Sciences, 2013, Vol 25, Issue 2, p17
- ISSN
1099-5374
- Publication type
Article