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- Title
Deploying a Culture Change Programme management approach in support of information and communication technology developments in Greater Glasgow NHS Board.
- Authors
Frame, Joanne; Watson, Janice; Thomson, Katie
- Abstract
This article reports on the project management and Culture Change Programme adopted by the NHS Greater Glasgow Health Board to deliver an electronic patient record (EPR) to support cardiology and stroke clinical services. To achieve its vision for the EPR ('to "really make a difference" to patient care by providing to the right person, the right information, under the right safeguards') the Board recognized that attending to social and organizational issues is at least of equal importance to addressing strictly technical concerns. Consequently, an ICT Culture Change Programme (ICT CCP) was devised and implemented to assist in the management of change, and in particular to facilitate a visionary clinical and cultural environment operating in conjunction with the evolving technical environment. In this article we describe the key components of this approach, outline the benefits we believe have accrued, and describe the steps being taken to build upon lessons learned.
- Subjects
GLASGOW (Scotland); SCOTLAND; COMMUNICATION &; technology; MEDICAL care; ELECTRONIC records; MEDICAL records; CARDIOLOGY; HEALTH boards; SCOTLAND. National Health Service
- Publication
Health Informatics Journal, 2008, Vol 14, Issue 2, p125
- ISSN
1460-4582
- Publication type
Article
- DOI
10.1177/1081180X08089320