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- Title
CONCEPT OF TOTAL QUALITY IN SPECIAL LIBRARY: AN OVERVIEW.
- Authors
Sharma, Amit Kumar; Singh, Jasbir
- Abstract
This paper discusses the evolution, principles, stages and the implementation of TQM in Special Libraries. Special Libraries, due to their unique nature, are forced to implement strategies that will prove their contribution to the bottom-line of the organization and at the same time allow holistic and strategic measurement and evaluation to take place. Libraries and librarians are required to demonstrate to top management that they are getting a good return on their investments in the library.
- Subjects
TOTAL quality management; QUALITY of service; SPECIAL librarians; SPECIAL libraries; LIBRARY administration
- Publication
Library of Progress-Library Science, Information Technology & Computer, 2015, Vol 35, Issue 1, p85
- ISSN
0970-1052
- Publication type
Article
- DOI
10.5958/2320-317X.2015.00007.0