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- Title
Community Experience on the Issue of BPJS (The Indonesian National Health Insurance System).
- Authors
Kodriyah, Lailatul; Fikriana, Riza; Nurbadriyah, Wiwit Dwi; Agustiningsih, Nia; Ningrum, Listyawati Ratna; Aditya, Ronal Surya; Mayasari, Ella
- Abstract
Background: BPJS (The Indonesian National Health Insurance System) is Public Legal Entity that is directly responsible to the President and has the duty to organize National Health insurance for all Indonesian people. BPJS. Today the BPJS has experienced a 100% increase. BPJS tariff increase of 100% has an impact on community participation and BPJS services to the community. Method: This research was conducted descriptively with qualitative research using a phenomenological approach using Interpretative Phenomenological Analysis (IPA). This research was conducted on 25-29 November 2019. Sampling with a purposive sampling technique. The sample size of 15 participants in this study were people aged 15-64 years. Data collection in this study was conducted by in-depth interviews using voice recorders and verbatim observation techniques. Interviews were conducted structurally using interview guidelines compiled by researchers based on response theory and phycology theory. Result: There are 8 themes, namely services with positive and negative community view sub themes, BPJS types with BPJS-PBI (The Indonesian National Health Insurance System-Beneficiary Contribution) and BPJS-Non PBI(The Indonesian National Health Insurance System-Non Beneficiary Contribution) sub themes, BPJS system with positive and negative value sub-theme views, BPJS policies with sub-policies complaint themes that occur, BPJS selection with BPJS-PBI and Non-PBI BPM sub-themes, Costs with BPJS contribution payment sub-themes have an impact on BPJS views, Tariff Increase with sub-theme opinions on BPJS and Hope with BPJS improvement sub-themes. Conclusion: People heard the issue of rising BPJs made them have to rethink to drop out of class, in addition they questioned the quality of services and facilities because they paid more the government is asked to be wiser in determining the increase in BPJS costs.
- Subjects
NATIONAL health insurance; COMMUNITY involvement; JUDGMENT sampling; VOLUNTEER service; QUALITY of service
- Publication
Indian Journal of Public Health Research & Development, 2020, Vol 11, Issue 3, p2314
- ISSN
0976-0245
- Publication type
Article