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- Title
THE DYNAMICS OF ACTION-ORIENTED PROBLEM SOLVING: LINKING INTERPRETATION AND CHOICE.
- Authors
RUDOLPH, JENNY W.; MORRISON, J. BRADLEY; CARROLL, JOHN S.
- Abstract
We offer a theory of action-oriented problem solving that links interpretation and choice, processes usually separated in the sensemaking literature and decision-making literature. Through an iterative, simulation-based process we developed a formal model. Three insights emerged: (1) action-oriented problem solving includes acting, interpreting, and cultivating diagnoses; (2) feedback among these processes opens and closes windows of adaptive problem solving; and (3) reinforcing feedback and confirmation bias, usually considered dysfunctional, are helpful for adaptive problem solving.
- Subjects
DECISION making; SENSEMAKING theory (Communication); PROBLEM solving; KNOWLEDGE management; PERFORMANCE; SIMULATION methods &; models
- Publication
Academy of Management Review, 2009, Vol 34, Issue 4, p733
- ISSN
0363-7425
- Publication type
Article
- DOI
10.5465/amr.34.4.zok733