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- Title
EXPLOITATION, EXPLORATION, AND PROCESS MANAGEMENT: THE PRODUCTIVITY DILEMMA REVISITED.
- Authors
Benner, Mary J.; Tushman, Michael L.
- Abstract
We develop a contingency view of process management's influence on both technological innovation and organizational adaptation. We argue that while process management activities are beneficial for organizations in stable contexts, they are fundamentally inconsistent with all but incremental innovation and change. But dynamic capabilities are rooted in both exploitative and exploratory activities. We argue that process management activities must be buffered from exploratory activities and that ambidextrous organizational forms provide the complex contexts for these inconsistent activities to coexist.
- Subjects
TECHNOLOGICAL innovations; MANAGEMENT; PROCESS control systems; ORGANIZATIONAL change; ORGANIZATIONAL behavior; TECHNOLOGICAL progress; INDUSTRIAL productivity; ABERNATHY, William; TOTAL quality management; INDUSTRIAL efficiency
- Publication
Academy of Management Review, 2003, Vol 28, Issue 2, p238
- ISSN
0363-7425
- Publication type
Article
- DOI
10.5465/AMR.2003.9416096