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- Title
THE ROLE OF OUTPATIENT CLINICS STAKEHOLDERS DURING COVID-19 PANDEMICS.
- Authors
Korneta, Piotr
- Abstract
An unexpected and on a large-scale expansion of the COVID-19 pandemic has led to a global health and economy crisis, affecting many organizations. On the first line of the industries, which challenged the crisis was the healthcare one. This is because this industry on the one hand provided treatment to infected patients putting at risk its employees and on the another faced many business challenges resulting from the economic slowdown. Healthcare industry is considered highly reliant on its stakeholders as it is considerably dependent on medical staff. The objective of this paper is to study the role of significant stakeholders of small and medium sized outpatients’ clinics in Poland during the COVID-19 pandemic. Given relatively limited quantum of literature on studied area we employed a multiple case study approach, rooted in two small and medium sized outpatient clinics in Poland. The results of this study indicate the role of stakeholders for studied companies was critical. Right management of stakeholders’ relationships allowed studied cases not only to go through the COVID-19 pandemics but also to expand their activities and improve financial performance. We recommend policy and business decision makers of healthcare industry for future potential pandemics or major economic disruption to focus on stakeholders' management.
- Subjects
POLAND; COVID-19 pandemic; MEDICAL personnel; HEALTH care industry; OUTPATIENTS; PANDEMICS
- Publication
Management & Education / Upravlenie i Obrazovanie, 2023, Vol 19, Issue 2, p7
- ISSN
1312-6121
- Publication type
Article