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- Title
How Can We Manage Water Main Breaks to Maintain Customer Confidence?
- Authors
MORGAN, KENNETH C.
- Abstract
The article provides information on how to handle main breaks to maintain customer confidence. It states that utility employees often focus on restoring water service as quickly as possible when a water main break occur, without considering the cause of the break or whether another break is likely to occur in the area. It discusses the causes, impact, and repair process of water main breaks. It adds that information collected during repair can help efforts in managing critical infrastructure.
- Subjects
WATER-pipe maintenance &; repair; CONSUMER confidence; CUSTOMER retention; WATER utility personnel; WATER supply management; INFRASTRUCTURE (Economics); MANAGEMENT
- Publication
Opflow Online, 2012, Vol 38, Issue 9, p6
- ISSN
0149-8029
- Publication type
Article
- DOI
10.5991/OPF.2012.38.0055