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- Title
AI and Risk Management: The Critical Role of Service Designers.
- Authors
Carman, Erin Lee; Fragnière, Emmanuel; Sitten, Marshall
- Abstract
The article focuses on the role of service designers in guiding organizations to responsibly integrate Artificial intelligence (AI) into service delivery without replacing human expertise. It discusses how AI, while promising efficiency and performance, should be seen as a complement rather than a replacement to human skills, highlighting the crucial role of service designers as informal risk managers in this integration process.
- Subjects
ARTIFICIAL intelligence; GENERATIVE artificial intelligence; DESIGNERS; DATA privacy; CUSTOMER experience
- Publication
Touchpoint, 2024, Vol 15, Issue 1, p69
- ISSN
1868-6052
- Publication type
Article
- DOI
10.30819/touchpoint.15-1.16