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- Title
Examining the Quality of English Online Learning Using the D&M Information System Success Model.
- Authors
Peng Zhao; Heng Sun
- Abstract
This study addresses the quality issues of university English online learning. The Delone and Mclean (D&M) information system success model (ISSM) was used to explore the impact of online platforms on students' engagement in English learning. Empirical results indicate that both information and system quality significantly and positively predict students' intention to use, user satisfaction, and learning engagement. However, although service quality positively influences user satisfaction, it does not reach statistical significance and has a positive impact on usage intention. Both usage intention and user satisfaction serve as mediators in the effects of both information and system quality, while only usage intention acts as a mediator in the effect of service quality on learning engagement. The mediating effect of user satisfaction does not reach significance.
- Subjects
STUDENT engagement; ONLINE education; SATISFACTION; INFORMATION storage &; retrieval systems; STATISTICAL significance; QUALITY of service
- Publication
International Journal of Interactive Mobile Technologies, 2024, Vol 18, Issue 17, p170
- ISSN
1865-7923
- Publication type
Article
- DOI
10.3991/ijim.v18i17.51093