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- Title
IMPACTO DE UN MODELO DE CALIDAD EN EL DESEMPEÑO HOSPITALARIO. CASO DEL HOSPITAL DEL NIÑO DR. FRANCISCO ICAZA BUSTAMANTE (HNFIB).
- Authors
Chacón Cantos, Javier Stalin
- Abstract
A Process-Focused Quality Model has been designed and applied at a National Pediatric Public Hospital of 400 beds in the city of Guayaquil-Ecuador, to demonstrate its impact on continuous improvement, productivity, performance and user satisfaction. The triannual effect was monitored by means of key indicators, and a 22% reduction in critical nodes was observed, a 48% increase in management by processes, a 19% increase in productivity and a user satisfaction of 79-80% in three-year terms.
- Publication
3C Empresa, 2017, Vol 6, Issue 1, p37
- ISSN
2254-3376
- Publication type
Article
- DOI
10.17993/3cemp.2017.060129.37-53