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- Title
SATISFACTION LEVEL OF LIVESTOCK OWNERS OF RAJASTHAN FOR SERVICES RENDERED BY RAJUVAS TOLL FREE HELPLINE SERVICES (RTHS).
- Authors
Rathore, Siddharth Singh; Nathawat, Prerna; Rajput, Devi Singh; Sharma, Neeraj Kumar; Mishra, Pankaj; Dangi, Ashok; Garg, Shyamlal
- Abstract
The present paper highlights the satisfaction level of respondents those received expert advisory services rendered by RAJUVAS toll free helpline (1800-180-6224) services (RTHS). Total 150 livestock owners were selected from Bikaner and Jaipur district of Rajasthan who contacted RAJUVAS toll free helpline (1800-180-6224) centre (RTHS) for seeking expert advice for their quires. Selected respondents from each district were personally contacted through telephonic interview to collect primary data. Results shown that large number of respondents (78%) were found satisfied with the expert advices as per received from RTHS. However, overall extent of satisfaction level towards advices was 73.33 per cent. Respondents shown their maximum satisfaction (91.33%) towards behaviour of veterinary experts followed by knowledge competency of RTHS experts (90.66%), problem solving competency of RTH experts (89%), accessibility of RTH experts (87.66%), satisfaction for relevancy of expert advice towards farmer’s query (81.33%) and competency of experts in promptness of reply (81%). It was also revealed that respondents were highly satisfied (86.21%) towards overall services of RTHS. Results pertaining to query wise satisfaction level revealed that advices related to medicinal problems had maximum (80.20%) satisfaction level followed by livestock production and management problems (63.33%) and gynaecological problems (61.76%).
- Subjects
RAJASTHAN (India); JAIPUR (India); ANIMAL owners; VETERINARY hospitals; SATISFACTION; TOLLS; PUNCTUALITY; PROBLEM solving
- Publication
Veterinary Practitioner, 2019, Vol 20, Issue 1, p141
- ISSN
0972-4036
- Publication type
Article