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- Title
Social Media as a Data Source in the Public Sector: Socio-Technical Challenges for Economic Indicators.
- Authors
Idemitsu, Keisuke
- Abstract
Social media has been used as both a communication tool and a policy evaluation tool in the public sector. Moreover, it has gradually become an important source for big data analytics in policymaking. However, little academic research has focused on the socio-technical problems that stem from the use of social media as a source for big data analytics in the public sector. This paper sheds light on such problems by focusing on several economic development indicators from social media analytics in the Japanese government. The author analyses three types of challenges identified in previous literature on big data analytics: (1) governance and privacy, (2) organisational settings, and (3) quality and bias of the data. The analysis reveals that the Ministry of Economy, Trade and Industry (METI) has tackled the problems by (1) collecting data from a study group, (2) involving academically and/or industrially highly skilled professionals across the public and the private sectors, and (3) giving explanations for the developed indicator. This paper concludes with some recommendations for other governments.
- Subjects
JAPAN. Keizai Sangyosho; ECONOMIC indicators; PUBLIC sector; COMMUNICATION policy; BIG data; PRIVATE sector; SOCIAL media
- Publication
iSChannel, 2020, Vol 15, Issue 1, p25
- ISSN
2042-5678
- Publication type
Article