Back to matchesWe found a matchYour institution may have access to this item. Find your institution then sign in to continue.TitleNo Empathy - No Service.AuthorsTripp, CindyAbstractEmpathy is the launching pad for new ideas about how you might be of greater service. Empathy arrives when a company is able to put aside its own 'lens' and see through the customer's eyes.SubjectsEMPATHY; CUSTOMER services; NEW product development; CUSTOMER relations; CUSTOMER satisfaction; BUSINESS enterprisesPublicationDesign Management Review, 2013, Vol 24, Issue 3, p58ISSN1557-0614Publication typeArticleDOI10.1111/drev.10253