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- Title
Effective Customer Review Analysis Using Combined Capsule Networks with Matrix Factorization Filtering.
- Authors
Selvasheela, K.; Abirami, A. M.; Askarunisa, Abdul Khader
- Abstract
Nowadays, commercial transactions and customer reviews are part of human life and various business applications. The technologies create a great impact on online user reviews and activities, affecting the business process. Customer reviews and ratings are more helpful to the new customer to purchase the product, but the fake reviews completely affect the business. The traditional systems consume maximum time and create complexity while analyzing a large volume of customer information. Therefore, in this work optimized recommendation system is developed for analyzing customer reviews with minimum complexity. Here, Amazon Product Kaggle dataset information is utilized for investigating the customer review. The collected information is analyzed and processed by batch normalized capsule networks (NCN). The network explores the user reviews according to product details, time, price purchasing factors, etc., ensuring product quality and ratings. Then effective recommendation system is developed using a butterfly optimized matrix factorization filtering approach. Then the system's efficiency is evaluated using the Rand Index, Dunn index, accuracy, and error rate.
- Subjects
RECOMMENDER systems; FACTORIZATION; CONSUMERS' reviews; RAND index; ERROR rates
- Publication
Computer Systems Science & Engineering, 2023, Vol 44, Issue 3, p2537
- ISSN
0267-6192
- Publication type
Article
- DOI
10.32604/csse.2023.029148