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- Title
How Do Interpersonal Behaviors and Social Categories Affect Language Use?: The Case of Virtual Teams.
- Authors
Yilmaz, Gamze; Peña, Jorge
- Abstract
The present study examined how interpersonal behaviors (i.e., negative communication vs. positive communication) and social categories (i.e., in-group vs. out-group status) influenced language use in short-term virtual teams. One-hundred-sixty participants interacted in four-person teams using a synchronous chat program. The results suggested that having a negatively communicating member in the group was associated with higher linguistic style matching compared to having a positively communicating group member. Negative behaviors were strongly associated with increased word counts and negations (e.g., “no”), whereas positive behaviors were associated with increased use of assents (e.g., “yes,” “ok”). Social categories had no significant effects on linguistic style matching, thus suggesting that language use depended on interpersonal behaviors instead of in-group or out-group status.
- Subjects
INTERPERSONAL communication; GROUP identity; WORD frequency; VIRTUAL work teams; COMMUNICATION accommodation theory; COMMUNICATION styles
- Publication
Communication Quarterly, 2015, Vol 63, Issue 4, p427
- ISSN
0146-3373
- Publication type
Article
- DOI
10.1080/01463373.2015.1058285