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- Title
Online Measures of Physician Performance: Moving Beyond Aggregation to Integration.
- Authors
Davis, Matthew M.; Hanauer, David A.
- Abstract
The article presents a qualitative analysis of patient-generated online reviews of dermatologists in the U.S., and it mentions consumer reporting websites such as Yelp, as well as patients' views about physicians' performances. Patient satisfaction and the ZocDoc Inc. online patient-scheduling portal are examined, along with information about the temperament, knowledge, and competency of American physicians. The aggregation and integration of the reviews is assessed.
- Subjects
RATING of physicians; PATIENTS' attitudes; DERMATOLOGISTS; YELP (Web resource); PHYSICIAN-patient relations; PATIENT satisfaction; JOB performance; ZOCDOC Inc.; CLINICAL medicine; PHYSICIANS; KEY performance indicators (Management)
- Publication
JAMA: Journal of the American Medical Association, 2017, Vol 317, Issue 22, p2325
- ISSN
0098-7484
- Publication type
journal article
- DOI
10.1001/jama.2017.3979