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- Title
AN APPROACH TO IMPROVING CUSTOMER ON-TIME DELIVERY AGAINST THE ORIGINAL PROMISE DATE.
- Authors
Ramachandran, G. M.; Neelakrishnan, S.
- Abstract
One of the main challenges that a low-volume high-variety (LVHV) product manufacturing industry faces is to improve customer ontime delivery (OTD) against the original promised date (OPD) in a make-to-order (MTO) situation. A systematic root-cause analysis is carried out in the LVHV industry to find the true root cause and eliminate it. This paper proposes a methodology that incorporates the lean thinking methodology, a lean live tracking (LLT) tool, and cross-functional team (CFT) approaches to improve OTD. These are tested using real-time data from an industrial valve manufacturing LVHV firm, resulting in an average OTD improvement from 30 percent to 90 percent in about eight months.
- Subjects
MAKE-to-order (Manufacturing); CROSS-functional teams; LEAN management; DELIVERY of goods; CONSUMER behavior; VALVE manufacturing
- Publication
South African Journal of Industrial Engineering, 2017, Vol 28, Issue 4, p109
- ISSN
1012-277X
- Publication type
Article
- DOI
10.7166/28-4-1766