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- Title
ACHIEVING excellence.
- Authors
Hollenbeck, Heidi R.
- Abstract
The article describes Consumers Energy Co.'s development and implementation of its 'Excellence in Accounting and Financial Capabilities' project, which resulted in the transformation of the Controller's team from a back office operation into an integral partner with the business units. Details related to process identification, creation of the design team, and identification of issues in which employees are in need of a strong understanding are presented.
- Subjects
CONSUMERS Energy Co.; CORPORATE accounting; STRATEGIC planning; BUSINESS planning; REENGINEERING (Management); QUALITY standards; ORGANIZATIONAL goals; PERFORMANCE standards; EDUCATION
- Publication
Strategic Finance, 2000, Vol 82, Issue 2, p40
- ISSN
1524-833X
- Publication type
Article