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- Title
INTERNAL BENCHMARKING SYSTEM FOR HEIs' PERFORMANCE EXCELLENCE.
- Authors
Teay Shawyun
- Abstract
Benchmarking has long been held as a potentially important and inherent process whereby academic programs or HEIs compare their progress or performance relative to a comparable external entity equitable or better or the best in the same or across different entities. While this type of benchmarking has long been practiced, they are practically external to the institution, and this is the norm of benchmarks that are favored and very widely used and practiced. Though external benchmarking is the norm and used widely, there appears to be a lack of research into an internal benchmarking system, whereby academic programs within the same schools, or across the different schools, or schools across the whole institution can be benchmarked within the same institution. The call for internal benchmarking is for continuous improvements, sharing and learning across the different units for competitive collaborations towards the institution's mission collectively. While most accreditation bodies emphasized the importance of the use of external benchmarks, the NCAAA (National Commission for Accreditation and Assessment) of Saudi Arabia dictates that all academic programs or HEIs seeking national accreditation needs to provide evidence of both external and internal benchmarks. This has led to a serious dilemma for all HEIs as most IQA (Internal Quality Assurance) were not established with internal benchmarks nor most lack an inherent IQA for the HEI or programs for its internal quality management. Based on this requirement, this paper advocates an IQA system that focuses on its processes and result base criteria and its inherent performance indicators as a strong and valid composite set of fundamentals and approach in incorporating an internal benchmarking system within its IQA management system. This paper provides a broad literature review of benchmarking applications in HEIs and uses a case study of the IQA system of a leading Middle East university to exemplify and realize this internal benchmarking mechanism.
- Subjects
UNIVERSITIES &; colleges; EDUCATIONAL quality; EDUCATION benchmarking
- Publication
Journal of Institutional Research South East Asia, 2017, Vol 15, Issue 1, p63
- ISSN
1675-6061
- Publication type
Article