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- Title
FIELD FAILURES.
- Authors
Jensen, Finn
- Abstract
There is an old saying that "the proof of the pudding is in the eating". This definitely goes for product quality also. Indeed, the very definition of quality in an engineering sense, involves the customer's conception of the product, its fitness for use. Any quality manual will tell that the importance of establishing a feedback system, wherein customer response, field service reports, and the like, should be fed back to design, production, and quality assurance teams in order to monitor and maybe improve quality by correcting possible design or production weaknesses. The problem, at least one of the problems, is of course that it may take a very long time before relevant information can be collected in the field and analyzed meaningfully to bring about any necessary changes in the product. Often several years of field operation are required before a clear picture arises that can pinpoint basic product deficiencies.
- Subjects
QUALITY control; QUALITY assurance; CONSUMERS; INDUSTRIAL management; TOTAL quality management; MANUFACTURED products; INDUSTRIAL goods
- Publication
Quality & Reliability Engineering International, 1987, Vol 3, Issue 2, p75
- ISSN
0748-8017
- Publication type
Editorial
- DOI
10.1002/qre.4680030202