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- Title
Ressources humaines en réception hôtelière au Vietnam : une grille de lecture socio-culturelle.
- Authors
VO THANH TAN; D'ARCY, DORNAN
- Abstract
The article seeks to answer the following two objectives : (1) establish an inventory of the general profile of reception service employees, their skills and career plans, and (2) allow national and international practitioners to understand the Vietnamese hotel labor market. This research will first highlight the key skills for the position of hotel receptionist and then make strategic recommendations for training and human resource management in the hospitality industry in Vietnam.
- Subjects
HOTEL personnel management; HOTEL employees; VOCATIONAL guidance; JOB skills; EMPLOYEE training; PERSONNEL management
- Publication
Management international / International Management / Gestiòn Internacional, 2014, Vol 18, Issue 2, p53
- ISSN
1206-1697
- Publication type
Article
- DOI
10.7202/1024193ar