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Paradoxes, challenges, and opportunities in the context of ethical customer experience management.
- Published in:
- Psychology & Marketing, 2024, v. 41, n. 10, p. 2506, doi. 10.1002/mar.22069
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- Publication type:
- Article
What is to be expected? Optimizing the operationalization of consumer–brand relational norms.
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- Psychology & Marketing, 2024, v. 41, n. 10, p. 2197, doi. 10.1002/mar.22049
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- Publication type:
- Article
Hearing what you pay improves transaction satisfaction? Unveiling the dual process influence of auditory feedback.
- Published in:
- Psychology & Marketing, 2024, v. 41, n. 10, p. 2157, doi. 10.1002/mar.22033
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- Article
Issue Information.
- Published in:
- 2024
- Publication type:
- Table of Contents
Deep and Shallow Feature Fusion in Feature Score Level for Palmprint Recognition.
- Published in:
- IET Biometrics (Wiley-Blackwell), 2024, v. 2024, p. 1, doi. 10.1049/2024/5683547
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- Article
Assess the Impact of Blockchain Application in Electronic Commerce on Customer’s Shopping Experience.
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- Journal of Applied Economic Sciences, 2024, v. 19, n. 3, p. 305, doi. 10.57017/jaes.v19.3(85).06
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- Publication type:
- Article
Understanding self-esteem in the consumer journey: A model of purchase self-esteem antecedents.
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- Current Psychology, 2024, v. 43, n. 37, p. 29302, doi. 10.1007/s12144-024-06604-2
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- Publication type:
- Article
Building capabilities for an orchestrated customer experience in the life-sciences sector: Case study of CSL Behring.
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- Journal of Brand Strategy, 2024, v. 13, n. 2, p. 114, doi. 10.69554/ODDL3236
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- Article
Scope Shift.
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- Quality Progress, 2024, v. 57, n. 10, p. 49
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- Publication type:
- Article
The Referral Revolution: Elevating Your Financial Advisory Practice with Strategic Marketing.
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- Journal of Financial Planning, 2024, v. 37, n. 10, p. 54
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- Publication type:
- Article
POSTMODERN DÖNEMDE DİJİTAL DENEYİMLER IŞIĞINDA DEĞİŞEN TÜKETİCİ KİMLİK, TERCİH VE TUTUMLARI ÜZERİNE BİR ARAŞTIRMA.
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- Istanbul Commerce University Journal of Social Sciences / İstanbul Ticaret Üniversitesi Sosyal Bilimler Dergisi, 2024, v. 23, n. 50, p. 1935, doi. 10.46928/iticusbe.1385079
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- Publication type:
- Article
Interactive Customer Journey Maps for Complex Services.
- Published in:
- Touchpoint, 2024, v. 15, n. 2, p. 86, doi. 10.30819/touchpoint.15-2.16
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- Publication type:
- Article
Generative AI and the Future of Service Design: The potential to transform the service design practice in dramatic and efficient ways.
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- Touchpoint, 2024, v. 15, n. 2, p. 27, doi. 10.30819/touchpoint.15-2.06
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- Publication type:
- Article
Achieving Interdisciplinarity.
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- Touchpoint, 2024, v. 15, n. 2, p. 3
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- Publication type:
- Article
Identification of the satisfaction of Tecnológico Espíritu Santo students with the different institutional processes and services.
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- Revista Iberoamericana de la Educación, 2024, v. 8, n. 3, p. 1, doi. 10.31876/ie.v8i3.275
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- Publication type:
- Article
Evaluating service quality in Indonesian rural tourism: The RURALQUAL model approach.
- Published in:
- Journal of Enterprise & Development (JED), 2024, v. 6, n. 2, p. 436
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- Publication type:
- Article
They forgot me! The exclusionary effects among complaining consumers when others receive a response.
- Published in:
- Psychology & Marketing, 2024, v. 41, n. 11, p. 2741, doi. 10.1002/mar.22080
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- Publication type:
- Article
Product Innovation and Customer Experience: Catalysts for Enhancing Satisfaction in Quick Service Restaurants.
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- Tourism & Hospitality (2673-5768), 2024, v. 5, n. 3, p. 559, doi. 10.3390/tourhosp5030034
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- Publication type:
- Article
Empirical Research of Cold-Chain Logistics Service Quality in Fresh Product E-Commerce.
- Published in:
- Journal of Theoretical & Applied Electronic Commerce Research, 2024, v. 19, n. 3, p. 2543, doi. 10.3390/jtaer19030122
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- Publication type:
- Article
A Conceptual Approach to Understanding the Customer Experience in E-Commerce: An Empirical Study.
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- Journal of Theoretical & Applied Electronic Commerce Research, 2024, v. 19, n. 3, p. 1943, doi. 10.3390/jtaer19030096
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- Publication type:
- Article
دور خوارزميات البلوك تشين التسويقية في تعزيز التفاعل الرقمي لزبائن شركات الاتصالات شركة زين واسيا سيل وكورك.
- Published in:
- Gharee for Economics & Administration Sciences, 2024, v. 20, p. 1226
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- Publication type:
- Article
Mediating the Magic Kingdom: Instagram, Fantasy, and Identity.
- Published in:
- Western Journal of Communication, 2021, v. 85, n. 5, p. 588, doi. 10.1080/10570314.2021.1970797
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- Publication type:
- Article
ARE CUSTOMERS READY TO BE SMART? DESIGNING SMART HOTEL EXPERIENCES.
- Published in:
- Tourism & Hospitality Management, 2024, v. 30, n. 2, p. 195, doi. 10.20867/thm.30.2.4
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- Publication type:
- Article
CUSTOMER INTENTION TO REUSE SELF-ORDERING KIOSKS IN FASTFOOD RESTAURANTS: THE CASE OF BANGKOK, THAILAND.
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- Tourism & Hospitality Management, 2023, v. 29, n. 4, p. 545, doi. 10.20867/thm.29.4.6
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- Publication type:
- Article
ALL THAT GLITTERS IS NOT GOLD: BEYOND ONLINE HOTEL REVIEW.
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- Tourism & Hospitality Management, 2022, v. 28, n. 3, p. 575, doi. 10.20867/thm.28.3.6
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- Publication type:
- Article
Social scarcity and tourist's life satisfaction: An empirical and theoretical analysis.
- Published in:
- International Journal of Tourism Research, 2023, v. 25, n. 5, p. 517, doi. 10.1002/jtr.2585
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- Publication type:
- Article
Understanding the sense‐making process of visitor experience in the integrated resort setting: Investigating the role of experience‐centric attributes.
- Published in:
- International Journal of Tourism Research, 2023, v. 25, n. 5, p. 491, doi. 10.1002/jtr.2584
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- Publication type:
- Article
Customer Experience in Healthcare: Literature Review.
- Published in:
- Istanbul Business Research, 2022, v. 51, n. 1, p. 291, doi. 10.26650/ibr.2022.51.867283
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- Publication type:
- Article
FACTORS AFFECTING CUSTOMER'S INTENTION TO RETURN TO THE MOVIE AFTER REOPENING DURING THE COVID-19 PANDEMIC.
- Published in:
- Devotion: Journal of Research & Community Service, 2022, v. 3, n. 13, p. 2388, doi. 10.36418/dev.v3i13.284
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- Publication type:
- Article
PROPOSED MARKETING STRATEGY TO INCREASE SALES PERFORMANCE (CASE STUDY: PT. LAKU EMAS INDONESIA).
- Published in:
- Eduvest: Journal Of Universal Studies, 2023, v. 3, n. 10, p. 1821, doi. 10.59188/eduvest.v3i10.929
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- Publication type:
- Article
Selected Filipino Faculty Members' Online Shopping Experience in Manila's Online Market Place.
- Published in:
- Diversitas Journal, 2024, v. 9, n. 1, p. 158, doi. 10.48017/dj.v9i1.2684
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- Publication type:
- Article
Navegar por redes nunca antes navegadas: motivações e engagement dos seniores ibéricos.
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- Texto Livre / Texto Livre: Linguagem e Tecnologia, 2022, v. 15, p. 1, doi. 10.35699/19833652.2022.33366
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- Publication type:
- Article
The Sociolinguistic Consumption of K-pop.
- Published in:
- Multilingual Margins: Journal of Multilingualism from the Periphery, 2022, v. 9, n. 2, p. 2, doi. 10.14426/mm.v9i2.1325
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- Publication type:
- Article
Understanding Consumer Experiences and Insurance Outcomes Following Plan Disenrollment in the Nongroup Insurance Market.
- Published in:
- Medical Care Research & Review, 2022, v. 79, n. 1, p. 36, doi. 10.1177/1077558721998910
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- Publication type:
- Article
Creating a Retail Multiverse: The Case of KARE's City Studio.
- Published in:
- Transfer: Zeitschrift für Kommunikation & Markenmanagement, 2023, v. 69, n. 4, p. 53
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- Publication type:
- Article
Angebotskommunikation im Handel - Situation und Bedarf sind entscheidend.
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- Transfer: Zeitschrift für Kommunikation & Markenmanagement, 2023, v. 69, n. 1, p. 29
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- Publication type:
- Article
Potenziale für den Einsatz von Voice-Commerce entlang der Customer Journey - Eine Untersuchung am Beispiel der Kosmetik- und Körperpflegebranche.
- Published in:
- Transfer: Zeitschrift für Kommunikation & Markenmanagement, 2022, v. 68, n. 2, p. 52
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- Publication type:
- Article
How Voice Assistants Affect Customer Experience in Online Shopping.
- Published in:
- Transfer: Zeitschrift für Kommunikation & Markenmanagement, 2022, v. 68, n. 2, p. 38
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- Publication type:
- Article
Anwendungsfelder und Erfolgsfaktoren von Chatbots für E-Commerce, Marken und Kommunikation.
- Published in:
- Transfer: Zeitschrift für Kommunikation & Markenmanagement, 2022, v. 68, n. 2, p. 32
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- Publication type:
- Article
Analysis of Technical Parameters of Volume Transport Trailers - Towards a Sustainable Product.
- Published in:
- Journal of Research & Applications in Agricultural Engineering, 2023, v. 68, n. 2, p. 16, doi. 10.53502/JKOB5782
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- Publication type:
- Article
Determinants of Continuous Usage Intention of Mobile Apps in Online Shopping in the Western Province of Sri Lanka.
- Published in:
- Sri Lankan Journal of Management, 2022, v. 27, n. 2, p. 96, doi. 10.33939/SLJM.27.02.04.2022
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- Publication type:
- Article
Consumer Experience of Mistreatment and Fraud in Financial Services: Implications from an Integrative Consumer Vulnerability Framework.
- Published in:
- Journal of Consumer Policy, 2023, v. 46, n. 2, p. 109, doi. 10.1007/s10603-023-09535-w
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- Publication type:
- Article
Chilean Consumer Law and Policy: A Brief Outlook.
- Published in:
- Journal of Consumer Policy, 2022, v. 45, n. 1, p. 49, doi. 10.1007/s10603-022-09505-8
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- Publication type:
- Article
User-Generated Multimedia Content Impact on the Destination Choice: Five Dimensions of Consumer Experience.
- Published in:
- Electronics (2079-9292), 2022, v. 11, n. 16, p. 2570, doi. 10.3390/electronics11162570
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- Publication type:
- Article
An Intelligent Perception Model and Parameters Adjust Method for Quality of Experience.
- Published in:
- Electronics (2079-9292), 2022, v. 11, n. 11, p. 1732, doi. 10.3390/electronics11111732
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- Publication type:
- Article
Human-Computer Interaction in Customer Service: The Experience with AI Chatbots—A Systematic Literature Review.
- Published in:
- Electronics (2079-9292), 2022, v. 11, n. 10, p. N.PAG, doi. 10.3390/electronics11101579
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- Publication type:
- Article
주얼리 브랜드의 메타버스 마케팅 사례 연구.
- Published in:
- Journal of Digital Convergence, 2022, v. 20, n. 1, p. 285, doi. 10.14400/JDC.2022.20.1.285
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- Publication type:
- Article
Curcuminoid Contents in Rhizomes of Some Zingiberaceous Plants Sold via Online Platforms: Influence of Species and Cultivation Location.
- Published in:
- International Journal of Food Science, 2024, v. 2024, p. 1, doi. 10.1155/2024/5929119
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- Publication type:
- Article
Omnichannel Marketing Model Applied at the Shopping Centers in Medellín City.
- Published in:
- Mercados y Negocios, 2022, n. 46, p. 31, doi. 10.32870/myn.vi46.7662.g6737
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- Publication type:
- Article
Editor's Letter.
- Published in:
- Mercados y Negocios, 2022, n. 46, p. 1, doi. 10.32870/myn.vi46.7676.g6740
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- Publication type:
- Article