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- Title
EDITORIAL.
- Authors
Grant, David
- Abstract
The author reflects on the importance of claiming about defective goods and services in the hospitality industry. He cites the success on the two travel industry complaints who managed to publicise their complaints over the Internet to make the people aware of the corrupt practices by several companies and to remind the importance of customer relations. The author points out the significance of complaining poor customer relations to improve the industry's performance and services.
- Subjects
CONSUMER complaints; CUSTOMER relations; VOYAGES &; travels -- Social aspects; CONSUMER behavior; HOSPITALITY industry
- Publication
Travel Law Quarterly, 2009, Vol 1, Issue 3, p125
- ISSN
1759-8982
- Publication type
Editorial