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- Title
Construction and validation of reputation metrics for human resource management in Brazilian public organizations.
- Authors
Loyola de Souza, Igor Guevara; Murce Menezes Cavalcante, Pedro Paulo
- Abstract
This study deals with developing a reputation measure for the human resource units of the Brazilian public administration. The measurement model consists of 61 items distributed across three dimensions – trust, credibility, and quality. The measure was submitted to a process of theoretical validation – with the participation of six evaluators – and empirical validation – carried out with a sample of 308 respondents from governmental agencies. Structural analyses suggested an impasse between two models, one with one factor, the other with two, then resolved through a bifactor model, whose results indicated a unifactorial structure composed of 19 items theoretically associated with the quality of services provided by the human resource unit to employees and the credibility and trust attributed by employees toward the human resource unit. The findings supported the reputation measure obtained theoretical and empirical support and can be used as a reliable indicator in initiatives to evaluate the effectiveness of human resource areas in the context of public organizations.
- Subjects
BRAZIL; ORGANIZATION management; PUBLIC administration; QUALITY of service; EMPLOYEE attitudes
- Publication
RAP: Revista Brasileira de Administração Pública, 2023, Vol 57, Issue 6, p1
- ISSN
0034-7612
- Publication type
Article
- DOI
10.1590/0034-761220220329x