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- Title
»التحليل التمييزي للرضا الطالبي عن خدمات جامعة عجمان بدولة االمارات العربية املتحدة« دراسة ميدانية.
- Authors
انعام يوسف محمد ي أموره حسن أبو طال أرشف محمد العزب; دينا الخطاط
- Abstract
This study aimed to identify the determinants of student satisfaction with Ajman University services using the discriminant analysis method to compare the two groups of students who were satisfied and those who were dissatisfied with university services with respect to the variables of discrimination. The study was conducted on a random sample of 249 male and female students at the Department of Sociology and Social Work (Ajman, Fujairah) using an electronic questionnaire. The results showed: (1) There is a substantial discrepancy between the two groups concerning the majority of the independent variables, except for the variable of satisfaction with university housing. The most important discriminatory variables affecting general satisfaction about Ajman University services were academic advising services, information technology services, sports services, security and transportation services, academic services, and catering services). (2) The discrimination variables explained 21% of the discrimination between the two groups, with a value of λ = 0.790. (3) The percentage of correct classifications of those who were satisfied and dissatisfied with university services was approximately 86%. (4) The Tau value showed that the respondents who were characterized by high levels of satisfaction with student affairs and registration services, general services, academic advising services, information technology services, academic services, and catering services were likely to be satisfied with university services by about 72%. This study suggests several recommendations.
- Subjects
UNITED Arab Emirates; INFORMATION technology; STUDENT affairs services; HOUSING satisfaction; DISCRIMINANT analysis; STUDENT registration
- Publication
Journal of Arts & Social Sciences (JASS), 2023, Vol 14, Issue 2, p123
- ISSN
2312-1270
- Publication type
Article