Back to matchesWe found a matchYour institution may have access to this item. Find your institution then sign in to continue.TitleReaders panel. When all is not going well.AuthorsCrumbie, Alison; Justice, Scott; Brathwaite, Beverley; Cumming, StephanieAbstractDo nurses need training to handle complaints?SubjectsENGLAND; MEDICAL quality control; NATIONAL health services; NURSES; NURSING education; PATIENT satisfaction; OCCUPATIONAL rolesPublicationNursing Standard, 2013, Vol 28, Issue 13, p28ISSN0029-6570Publication typeArticleDOI10.7748/ns2013.11.28.13.28.s33