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- Title
Using the balanced scorecard to mobilize human resources in organizational transformation.
- Authors
Tsasis, Peter; Harber, Bruce
- Abstract
Traditionally, the balanced scorecard (BSC) has been an effective tool in linking measurement to strategy. However, what is least understood is how the BSC can be used to redefine organizational relationships, re-engineer fundamental processes and transform organizational culture, for superior performance in an organization with the same people, services and technology that previously delivered dismal performance. This paper highlights the process and uses York Central Hospital in Toronto, Ontario, Canada as an illustrative example.
- Subjects
TORONTO (Ont.); ONTARIO; INDUSTRIAL management; PERSONNEL management; LABOR process
- Publication
Health Services Management Research, 2008, Vol 21, Issue 2, p71
- ISSN
0951-4848
- Publication type
Article
- DOI
10.1258/hsmr.2007.007008