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- Title
GSM-Based SMS Time Reservation System for Dental Care.
- Authors
Suomi, Reima; Serkkola, Ari; Mikkonen, Markku
- Abstract
In this article we focus on the application of a mobile time reservation system for dental care. The specific application allocates cancelled dentist times to new customers and new customers are searched from a waiting list with Global System for Mobile Communication (GSM) Short Message System (SMS) messages. This article shows how standard, widely used technology--when used innovatively--can bring many benefits to many stakeholders with reasonable costs and changes in business processes. We present and analyze the function of an SMS message-based dental service appointment reservation system that has been implemented in Lahti, Finland. The analysis contains a description of the system's function, as well as some assessment of the success from the service provider and customer point of view.
- Publication
International Journal of Technology & Human Interaction, 2007, Vol 3, Issue 3, p54
- ISSN
1548-3908
- Publication type
Article
- DOI
10.4018/jthi.2007070105