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- Title
Efetivação do atributo essencial primeiro contato na atenção primária à saúde: perspectiva dos usuários.
- Authors
Pinheiro Evangelista, Brenda; Pinheiro Evangelista, Breno; Alves de Melo Araújo, Maria Jacielma; Mendes Furtado Medeiros, Lucenir; Bezerra Duarte, Rafael; Márcia de Freitas, Kerma
- Abstract
OBJECTIVE: to analyze the effectiveness of the essential attribute, first contact, based on the external evaluation of the Program for Improvement of Access and Quality of Primary Care (PMAQ-AB). METHOD: The research was carried out through an explo-ratory, descriptive, cross-sectional study with a quantitative approach, in which the effectiveness of the essential attribute, first contact through the user's perspective, was analyzed, based on the external evaluation of the PMAQ-AB. RESULTS: The variables of the following dimensions were analyzed: scheduling an appointment, spontaneous demand and urgencies and consultation quality, bonding collective activities. DISCUSSION: It is necessary to expand the strategies of health professionals to promote user satisfaction and flexibility regarding the service hours of the unit to enhance access to health services. CONCLUSION: It is suggested that new strategies be developed to expand the service hours, as recommended by the National Primary Care Policy for the realization of the first contact.
- Publication
Saúde Coletiva, 2021, Vol 11, Issue 70, p8706
- ISSN
1806-3365
- Publication type
Article
- DOI
10.36489/saudecoletiva.2021v11i70p8706-8721