Back to matchesWe found a matchYour institution may have access to this item. Find your institution then sign in to continue.TitleCustomer Dissatisfaction: The Relationship Between Types of Problems and Customer Response.AuthorsLevesque, Terrence J.; McDougall, Gordon H.G.PublicationCanadian Journal of Administrative Sciences (John Wiley & Sons, Inc.), 1996, Vol 13, Issue 3, p264ISSN0825-0383Publication typeArticleDOI10.1111/j.1936-4490.1996.tb00736.x