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- Title
DISCERNING THE DIFFERENCE BETWEEN REALITY AND PERCEPTION - EXPERIENCES OF PETROL PUMP ATTENDANTS WHILE DEALING WITH CUSTOMERS.
- Authors
ACHAREKAR, TANAYA
- Abstract
Petrol pump attendants may be ill-treated at times owing to preconceived notions about them or the media publicizing their unfavorable image. The paper aims at sharing the experiences of the petrol pump attendants to sensitize the customers towards them. It also aims to change the rigid perceptions that people have about petrol pump attendants and acquaint them with some realities.
- Subjects
SERVICE stations; SOCIAL conditions of employees; EMPLOYEE well-being; JOB stress; WORK &; psychology
- Publication
CLEAR International Journal of Research in Commerce & Management, 2016, Vol 7, Issue 9, p22
- ISSN
2249-4561
- Publication type
Article