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- Title
A theory-based measure of conflict management strategies in the workplace.
- Authors
De Dreu, Carsten K. W.; Evers, Arne; Beersma, Bisnca; Kluwer, Esther S.; Nauta, Aukje
- Abstract
Conflict management influences individual well being, group performance and organizational effectiveness. This research examined the psychometric qualities of two versions of the newly developed test for conflict handling. The lean version (Study 1 and 2) included problem solving, forcing, yielding and avoiding as distinct conflict management strategies, and the expanded version (Study 3) also included compromising. A negotiation study (Study 1) showed substantial convergence between self-reports, opponent-reports and observer rated behavior for problem solving, forcing and yielding, but not for avoiding. In Study 2 and Study 3 the psychometric properties were examined of the lean and the expanded version, respectively. Confirmatory factor analyses revealed good to excellent psychometric qualities of both versions of the scale. We conclude that the scale is a parsimonious, flexible and valid instrument to assess conflict management strategies at work.
- Subjects
CONFLICT management; PROBLEM solving; ORGANIZATIONAL behavior; INTERPERSONAL conflict; PSYCHOMETRICS; PSYCHOLOGICAL tests; ORGANIZATIONAL sociology
- Publication
Journal of Organizational Behavior, 2001, Vol 22, Issue 6, p645
- ISSN
0894-3796
- Publication type
Article
- DOI
10.1002/job.107