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- Title
CORPORATE SOCIAL RESPONSIBILITY WITHIN THE HOSPITALITY INDUSTRY.
- Authors
Deery, Margaret; Jago, Leo; Stewart, Michael
- Abstract
This article presents the findings from a survey of employees at a five-star hotel over a number of years. The instrument used in the study examines employee responses in important components of corporate social responsibility (CSR) with regard to these key stakeholders. In particular, employees were asked to rate their perceptions on issues such as access to training and new work roles, various aspects of work life and the work environment, and the level of commitment they felt towards the organization. The findings suggest that while the hotel appears to have a low level of employee turnover, there is dissatisfaction with job security, the level of commitment from the hotel to the employees. and access to adequate equipment to do their jobs properly. Each of these areas, however, offers an opportunity for management of the hotel to improve its level of CSR to the employees.
- Subjects
TOURISM research; SOCIAL responsibility of business; HOTEL employees; EMPLOYEE attitudes; JOB satisfaction; HOSPITALITY industry research; OCCUPATIONAL training
- Publication
Tourism Review International, 2007, Vol 11, Issue 2, p107
- ISSN
1544-2721
- Publication type
Article
- DOI
10.3727/154427207783948900